ENROLLMENT FAQ’S
What is a virtual school and is it right for me?
A virtual school is esentially a traditional school that is based online. You have the same curriculum, assignments, and settings, it's just delivered to you in an online environment. When taking classes at Pinnacle, you can earn your high school diploma online and work at a pace that fits your schedule. This is perfect for students who are looking for an alternative to the traditional brick-and-mortar setting, but still want the traditional education in an alternative setting and delivery.
What makes Pinnacle Online High School unique among other online schools?
Our unmatched student support and innovative technology will provide you the best in online
education. We use dynamic content and engaging e-books in all of our courses. Our students also benefit by having a Virtual Learning Center open 7am – 11pm
MST (Mon thru Thurs.), 7 am-8pm MST (FRI), and 8am – 4pm MST (Sat) so you can receive one-on-one
help from your teacher.
Our technology system allows our students to receive the best level of engagement from their Online Instructor. This system compiles student performance data automatically and allows the Instructor to spend more time assisting students and less time searching for information.
How do Pinnacle Online High School courses differ from traditional classroom courses?
Our curriculum is designed using some of the most advanced course design framework
available and is regularly updated to meet the demands of our students and state standards.
Our subject-matter-experts have also incorporated interactive tools, dynamic online text-books, embeded videos and discussion threads within the courses. The end result is our content, instruction and assessments come together to provide a deep
understanding of the concepts necessary for students to succeed in their classes.
I want to graduate early, how can Pinnacle Online High School help me do that?
Finish your credits at your pace and
be able to graduate early!
Pinnacle students may enroll in 2 online courses at a time. Students have up to 12 weeks to complete a course; however, they may complete them as quickly as they want. Once a student has successfully completed a course, they can transfer their credits to their home school.
Can Pinnacle Online High School help me make up courses that I did poorly in at my
traditional high school?
Yes! If you need to make up a particular class, semester or even a grade, we can provide
you the resources to make up credits quickly.
I live outside the United States, can I still attend Pinnacle and will my credits
count at my high school?
Yes, Pinnacle is internationally accredited though the Commission on International and
Trans-regional Accreditation (CITA) which allows schools outside the US to accept our credits.
Visit Pinnacle Online High School for more information.
I’m an older student but don’t have my high school degree; can I attend
Pinnacle Online High School?
Yes, we have an excellent adult education program that will allow you to earn your high school
diploma all from home.
Visit Pinnacle Online High School for more information.
I’m being home schooled; can I get some of my credits through
Pinnacle Online High School?
Yes. Pinnacle works well with home schooled students and can provide courses that work in
conjunction with your home school program. Visit our course offerings to determine
which classes fit your need and speak with our enrollment counselors.
Accreditation
Is Pinnacle Online High School accredited?
Yes. Pinnacle is accredited by the North Central Association Commission on
Accreditation and School Improvement (NCA), Commission on International and
Trans-Regional Accreditation (CITA), and the NCAA. For more information,
please click here.
If I graduate through Pinnacle, do I receive a GED or a real diploma?
You will receive an Arizona state certified diploma showing that you completed all of the
requirements for high school.
How do I get my transcripts?
Please submit a request to transcripts@pin-ed.com to receive a transcript. Please
include your full name, phone number, and current address. Summer session transcripts
are automatically mailed out at the end of our July session.
Classroom
How can I find out what courses are available?
You can visit our Course Catalog page or contact an enrollment counselor today.
You may also click here to download a copy of the Pinnacle Course Catalog or contact
1.888.567.1844 option 3 and speak with an Enrollment Counselor today.
When can I register for classes?
Pinnacle Online High School has an open enrollment process, meaning that students can
sign up any time, and start their class(es) as soon as enrollment and registration is complete. Contact an enrollment counselor today: 1.888.567.1844 option 3.
How do I register?
It’s easy! Just click here to get started. You will be given the steps you need to complete the registration process.
How long will I have to complete a course?
All of our courses during the school year run for 12 weeks. Summer courses run approximately 4 weeks.
You may go at your own speed within that 12 weeks. You are welcome to complete the courses as quickly as you want, your progress is simply determined by your successful completion of the assessments and assignments.
Do I need textbooks and other materials, and how do I get them?
No. All of the materials for your class will be available to you when you log into your
course. You may however need to check our computer requirements page to make sure
your computer meets our basic requirements.
Can I contact my instructor if I have questions about an assignment?
Absolutely! In addition to email, our students benefit by having our Virtual Learning
Center open 7am – 11pm MST (Mon thru Thurs.), 7am-8pm MST (FRI), and 8am – 4pm MST(Sat),
so you can call-in and receive one-on-one help from your teacher.
How are tests administered to ensure no cheating occurs?
Students are informed of our policy during the registration process. For more information,
please call our Student Services Department at 480-755-8222 ext. 2965.
How can a parent or guardian monitor a student’s progress and grades?
Our technology offers real-time reporting that will allow parents/guardians to monitor student
progress, whenever they have access to the internet. Additionally, our instruction
team monitors and communicates regularly with parents to ensure student success.
Parents/Guardians simply need to call Student Services Department at 480-755-8222 ext. 2965 to speak to a Virtual Guidance Conselor.
What courses does Pinnacle Online High School offer?
Visit our Course Catalog page for the most current information on
course availability or call 1.888.567.1844 option 3 and speak with an Enrollment Counselor today.
You can also download a copy of our Pinnacle Course Catalog by clicking here.
Computer
What if my login and/or username are not working?
Please call Registration & Enrollment at 1.888.567.1844 option 3. They will check to make sure all your account information is correct and help resolve any issues that you are having.
Who do I contact if I have technical problems with my online courses?
If you are experiencing technical problems with your online course, please contact your
instructor via email or call 1-(888)567-1844 option 5.
How can I tell what browser I have on my computer and what version it is?
To check the browser version, select HELP at the top of your browser and scroll
down to ABOUT INTERNET EXPLORER or ABOUT NETSCAPE.
Internet Explorer 5.0 or higher works best.
What additional software do I need?
In order to view all of our multimedia products, please make sure you have the latest
drivers installed on your computer and check out the specs below.
What are the minimum computer requirements?
- Pentium III Processor
- 256 MB RAM
- 125MB available hard disk space
- One of the following operating systems:
- Microsoft® Windows® XP Professional with SP1a or above
- Microsoft® Windows® Vista
- Macintosh OS/X
- Microsoft® Office Suite or Open Office
- One of the following Software components:
- Microsoft® Internet Explorer 7.0 with SP1
- Note: Pop-up blocking disabled
- Note: JavaScript enabled
- Mozilla Firefox 2.0
- Note: Pop-up blocking disabled
- Note: JavaScript enabled
- Internet Connection
- 128 Kb/s or higher
