Pinnacle - Terms and Conditions


Enrollment Agreement

Students who enroll in Pinnacle Online High School/Pinnacle Education must have a working knowledge of the English language and must have successfully completed the eighth grade. Pinnacle Online High School will provide all necessary course materials including access to online course(s), electronic text books, and course required resources, with the exception of general school materials including such things as pens, pencils, paper, and other easily obtainable household items. Pinnacle Online High School will also provide student services, academic advisement, AIMS examination services (where applicable for AZ students), transcript verification services, and a Pinnacle High School diploma, upon successful completion of necessary graduation requirements. Pinnacle does not provide a computer or internet access; those items are the responsibility of the student. Students must complete course work in a prescribed time frame to earn credit.

The main method of contact between Pinnacle Online High School and students, who enroll in our program, as well as their parents, is email. Students must have an operable email account in order to enroll with Pinnacle Online High School. They must also agree to regularly check their email, as teachers and administrators will send communications related to course work, course progress, grades, assignments, or other related school business to the student’s email account. Parents may also receive periodic communications via email from Pinnacle Online High School staff and administration. By signing up through the Pinnacle Education website, you agree to receive periodic emails from Pinnacle Education related to Pinnacle’s online program and courses and related Pinnacle Education marketing offerings. You can unsubscribe to these emails at any time by clicking on the Unsubscribe link at the bottom of the email; however, please note that this may effect your ability to receive important notifications related to your online course(s). We agree not to provide your contact information to any outside vendors. You agree to not hold Pinnacle Education responsible for any issues that arise from your receipt of these emails. Any contact initiated by Pinnacle Online High School will pertain only to Pinnacle Online High School, and will not contain any information by or for a third party. You can request to opt out of receiving such promotional information by making a request in writing to


Pinnacle Education is nationally accredited by The Commission on International & Trans-Regional Accreditation (CITA) and North Central Association – Commission on Accreditation and School Improvement (NCA-CASI). Students must also be aware that their local school district is the institution that defines what an acceptable course credit is. Therefore, it is up to the student to check with their specific school to ensure transfer acceptance of credits earned while attending Pinnacle Online High School/Pinnacle Education.

Student Engagement Policy

Because consistent engagement in a course facilitates successful completion, Pinnacle has established the Student Engagement Policy. Students are required to log-on to their course no less than once every three days. Failing to log-on to their course within the three day time frame will result in a referral to administration for intervention. Failing to engage in course work for 10 days or more will result in the student automatically being dropped from the course. Should a student be dropped from a course due to their failure to engage in a timely manner, no refund will be offered.

Pinnacle Refund Policy

This policy applies on a course by course basis. For questions related to course cancellation, call Pinnacle Education at 1-800-746-3301. All official requests related to course withdrawal and refund must be received by email, sent to Tuition refunds will be based on the date a student’s withdrawal request is received by Pinnacle. If the student’s request for withdrawal is received within three days of registration confirmation by the enrollee, tuition monies paid to Pinnacle for the withdrawn course(s) will be refunded completely. If the course is cancelled by Pinnacle for any reason, enrollees will receive a complete refund. If a student withdraws from a course between 4 and 30 days after registration confirmation, and the student has not engaged in the online course at all, then a registration fee of $75 per course will be charged and the remainder of the tuition monies paid to Pinnacle Education for the course(s) will be refunded. If a student has enrolled in a course, and engaged in the course – “engaged” being defined as logging in to the assigned course, and/or interacting with assigned course materials and/or assigned instructors, no refund will be issued. If a student withdraws from the course after the 30 days refund period, there will be no refund of tuition monies. If a student fails to engage in any manner in the course, and parent and/or student does not contact either enrollment or student services to notify Pinnacle Education that said student is no longer interested in taking the purchased course(s), after a period of 30-days from the date of registration, no refund of tuition monies will be granted.

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